* Returns:
The products made and sold at All Things Cedar are guaranteed to satisfy! If you change your mind about your purchase from us or need to return it for any reason, please email or call us within 15 days for a RA Form.
We will make arrangements to exchange, replace, or accept your return and refund you the original amount of the purchase price less shipping.
Returns for refund are subject to a 5% restocking fee and must be received in original packaging in new, unused, undamaged condition. A return for refund does not come under our warranty conditions below, therefore you are responsible for the cost of return shipping.
* Warranty Replacement:
If you recieve a defective item All Things Cedar will, at its discression and expense replace any parts that are found defective within 15 days of purchase. All Things Cedar must be notified by email with supporting pictures of defective item or part. Our warranty only covers replacement of the defective item/part, not a refund of the purchase price. In the event the customer decides to cancel the order for a refund the customer will be responsible for returning the item to us as outlined in our returns policy above.
* Shipping Damage:
When receiving delivery of your shipment be sure to open each box and inspect the merchandise before accepting delivery. If you discover you merchandise is damaged refuse delivery or notate damage on shippers copy of freight bill. Then contact All Things Cedar and we will replace the item at no cost to you. In the event the customer decides to cancel the order for a refund the customer will be responsible for returning the item to us as outlined in our returns policy above.
If you accept the damaged shipment without inspecting, keep all packaging and email us within 3 days of the specific damage with supporting pictures. All Things Cedar will handle all correspondence with UPS and arrange for a replacement part to be shipped out to you. If an item is found damaged beyond repair All Things Cedar will initiate a claim with the shipping company and ship replacement product to you.
If original packaging is discarded before UPS inspects, or damaged items are shipped back to the warehouse by the customer without a Return Authorization Form All Things Cedar reserves the right to withhold replacements untill replacement costs are sastisfied by the customer.
In the event the customer decides to cancel the order for a refund the customer will be responsible for returning the item to us as outlined in our returns policy above.
In order to process your Exchange or Refund in a timely fashion please follow the steps set out below.
* Request a retrun authorization number below.
* Once you receive your (RA Form), print it out and attach a copy to the outside of each package being returned.
* For customs purposes the remission value for products returning to original shipper is stated as $10.00. This value must be also noted on the shipping waybill under 'value for customs purposes'. Any shipments returning without this documentation will result in un-nesessary duty and brokerage charges, which will be deducted from any refund owing.
* Repackage (if needed) and ship back to us through the shipping method of your choice. All returns must be accompanied by the RA Form and must be shipped prepaid to our main warehouse located at 1228b 31st. North, Lethbridge, Alberta, Canada T1H 6T4
* NOTE: If returning for an exchange we will ship a replacement to you at no charge.
* To request a return authorization number please email us with the following:
Your Name
Order Number
Telephone Number
Item Returning
Reason for Return (refund or replacement)
Number of Packages.
Email: support@allthingscedar.com
Telephone: (403) 320-1257
Fax: (413) 714-3890
Our Mailing Address:
ALL THINGS CEDAR
1228B 31 St. N
Lethbridge, AB
T1H 5J8 Canada
* All products must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals. Open box items will be inspected and are subject to a restocking fee if any of the above components are not found in good order.
Coverage for insurance, brokerage, duties on returned items is the responsibility of the shipper. A product that has been shipped back to us in used/damaged condition will be refused or may be subject to a restocking fee. When making a return we will provide a credit for the price of the merchandise excluding the shipping charges.
If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded. No returns will be authorized beyond(15) days after receipt of merchandise. After 15 days the item will be treated as under Warranty. No returns will be authorized for fully and permanently assembled furniture kits.
Be it noted that the liability of All Things Cedar Incorporated is limited to and will not exceed the replacement price of your purchase. All things Cedar Inc. will not be held liable for any special, incidental or consequential, damage or injury resulting from the possession, use, misuse or loss of the merchandise manufactured and or sold either directly or indirectly through All Things Cedar including our regular and custom ordered manufactured products, wholesale items, or products made by other companies and sold through All Things Cedar Incoprorated.
